Ordering Terms and Conditions

How to place an order

We deliver to some London postcodes at fixed fees, if your postcode is out of London the system will show the pick up solution in our collective points for free.

The orders can be placed online via pompi.co.uk website or via email to customerservices@pompi.co.uk, especially for bespoke cakes or catering for wedding or celebration parties. At the moment of ordering is required the full payment. You will be provided with an order confirmation with an order number and a payment receipt via email, please we invite to check the junk mail folder as confirmations may be redirected there by the security software. Please check your copy of the order carefully, in case any items are incorrect plese let us know contacting us  at customerservices@pompi.co.uk.
Due to ensure the availability of product within the Pompi store, it is really important to check you have selected the correct store and time/date for collection / delivery. Pompi Uk cannot accept responsibility for errors made during the ordering process by the customer.
Orders require a minimum of 48 hours notice, also the Pompi Store requires 48 hours at times due to our transport schedules.

Please note that: Wedding cakes and/or special orders for catering require a minimum of 72 hours.

How to change to orders

In case of changes to orders an additional charges may be applied, please notice that we may not be able to accomodate late changes.

How to collect an orders

You can arrange to collect your order from one of Pompi Store; and the product will be available within the date and time-slot selected. If you are unable to collect on the time specified, please email to customerservices@pompi.co.uk to hold the cake for you until the end of its shelf-life, when it will be discarded.
Once a tiramisù and/or cake has been accepted it is the customer’s responsibility to safely transport to its destination.

The delivery at address of an order

The customers are responsible for the complete and correct address where the delivery is requested along with a correct phone number for contact.
It is also the customer’s responsibility that there is someone to accept the delivery at the address. The perishable food cannot be cannot be returned, once the Tiramisù is +5° C needs to be consumed within 48 hours and is strictly prohibited to freeze again.
Pompi Food International cannot accept any responsibility for late or missing deliveries due to incorrect or insufficient information supplied or because there is no-one to accept the delivery.

The Quality of Products

Please note that perishable food products cannot be returned, once the Tiramisù is +5° C needs to be consumed within 48 hours and is strictly prohibited to freeze again. Please contact customerservice@pompi.co.uk for any questions. Thank you.

The Pompi tiramisù and cakes are hand-made using only fresh, natural and high-quality ingredients like the Italian mascarpone cheese. This is the reason why there may be a slight variations in appearance from those shown in the publicity material or in the boxes. We reserve the right to replace unavailable components with those of equal or better quality.
Pompi official ribbon colours are only red or black, on collection or delivery you will be asked to check the appearance of the cake and take the time to inspect the order, as Pompi cannot take any responsibility for visible errors not identified and shown to staff at this point.

The Cancellation of an Order

In case of cancellation of an order we can only guarantee the full refund of the  order up to 10 days prior to the collection or the delivery date. If you cancel between 10 days to 72hrs prior to delivery or collection date you will receive a maximum of 50% of the order total and in the event of cancellations within 72hrs of collection or delivery, Pompi reserves the right to retain the total value of the order to cover costs.
Please note if you place an order for collection or delivery within 48hrs you are ordering it in a non-cancellation period. Therefore, Pompi reserves the right to retain the total value of the order to cover costs.

Order and Costs

Pompi will make every effort to fulfill the order correctly but in the unlikely event that this does not occur, please note Pompi is not responsible for consequential costs incurred due to errors made with products supplied or delivered. This does not affect your statutory rights.

Price and Customer Satisfaction

Pompi reserve the right to make price changes without prior notice but Pompi guarantee that no price increase will apply to any confirmed paid orders made by a customer for collection on a date after which a price increase has been made.
We work hard at Pompi to ensure your complete satisfaction with our products but if you are not entirely satisfied with your purchase or the standard of our service you should contact us email customerservices@pompi.co.uk
We’ll try to do our best to resolve problems and complains within 15 working days.

Website Terms and Conditions

Your access to and use of www.pompi.co.uk (“the Website”) is subject exclusively to these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice

Pompi and its “agents” referring to Pompi’s web agency and web payment processors, provides services of this website and your access and use of this website is pre-conditioned on you accepting the hereafter notices, disclaimers, consents, terms and conditions. If you do not accept these Terms and Conditions you must immediately stop using the Website.

The Trademarks

Pompi and related marks, logos and trade name are trademarks of Pompi Roberto e C. Snc and Pompi Food International Ltd and must not in any way be used in connection with any product or service that is not relating to Pompi unless a prior written license is obtained from Pompi Food International Ltd.

The Copyright

All content included on this website, such as pictures, images, text, graphics, logos, buttons, icons, product pictures, video, audio clips and software, is the property of Pompi Food International Ltd or its content suppliers. The compilation (meaning the collection, arrangement, and assembly) of all content on this website and all software used in this website are the exclusive property of Pompi and the content suppliers. All software used on this website is the property of Pompi and its content suppliers and software suppliers. All the content, compilation and software are protected by English and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this website is not allowed.

Use of Website

Is not allowed to reproduce, duplicate, copy, sell or otherwise exploit for any commercial purpose this website or any portion of this website. Pompi and its agents reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Pompi believes that user’s conduct violates applicable law or is harmful to the interests of Pompi or its connected companies.


When you post comments or other content on the site you grant Pompi and its agents a royalty-free, irrevocable, perpetual and fully sublicensable right to use, reproduce, modify, adapt or publish and display such comments or other content throughout the world in any media. You also grant Pompi the right to use the name that you submit with any comment or other content, if any, in connection with such comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the comments and other content that you post on this website and that use of your comments or other content by Pompi and its affiliates will not infringe upon or violate the rights of any third party.


The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
We do not make any representation or warranty of any kind, express or implied, as to the operation of the website or the accuracy or completeness of the information, content, materials, services or products included on this website. To the full extent permissible by applicable law, Pompi disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any loss or damages of any kind, whether negligent or not, arising from the use of this website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Pompi Food International makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.


You agree to indemnify and hold Pompi Food International Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Pompi Food International Ltd arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.


Pease see our Privacy Policy


This website is designed for Pompi Food International Ltd in London by its supplier. The laws of England will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts
We reserve the right to make changes to our website and these disclaimers, Terms of use, terms and conditions at any time by posting on this website, without any other notice. Your access or use of this website after any changes been posted will constitute your agreement to the modified Terms and conditions of use and all changes.
If any provision of these Terms and conditions of use is invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision.
All rights not expressly granted herein are hereby reserved. This Terms and conditions of use supersedes any prior or contemporaneous communications between this website or affiliates and you regarding this website and its content.

Links to Third Party Website

The Website may include links to third party websites that are controlled and maintained by others, any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.